Last updated 03-26-2024
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Twig AI
Twig AI is revolutionizing the customer experience (CX) landscape with its cutting-edge AI Brain designed specifically for CX teams. By harnessing the power of artificial intelligence, Twig AI accelerates customer service response times and enhances overall customer satisfaction. The platform provides CX Playbooks, an array of CX Tools, and sophisticated AI personas for different CX roles. Key offerings include analyzing and formulating responses drawing from help documents, private data sources, and previous support interactions. The AI co-pilot introduces unmatched customization abilities, allowing teams to add company-specific insights and personalize communication styles for more tailored customer interactions. With Twig AI, CX teams achieve significant improvements in efficiency, with reported reductions in customer response time and substantial savings in support costs.
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2X Faster First Responses: Twig AI quickly reads analyzes and writes responses to customer queries using various sources.
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Unparalleled Features & Unmatched Benefits: Offers unique benefits such as facilitating the improvement of customer response times and providing robust customer support.
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Factual Answers You Can Rely On: Delivers dependable answers with citations from trustworthy sources enhancing credibility.
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AI Personas Mapping to Multiple CX Roles: Features multiple AI personas each expert in a particular subject and tailored to individual CX roles.
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Ecosystem Data Beyond Docs: Twig AI efficiently gathers data from third-party sources generating new synthetic data that enhances answer quality.
1) How can Twig AI improve first response times?
wig AI reads, analyzes, and writes responses to customer queries from help docs, private datasources, and past support tickets, effectively doubling the speed of first responses.
2) What makes Twig AI suitable for customer experience teams?
wig AI is built from the ground up with customer experience teams' unique needs in mind, offering features like AI Personas for various CX roles and ecosystem data integration.
3) Can Twig AI work with private data sources?
es, Twig works with your private data sources, ensuring that up-to-date information is used in customer interactions.
4) How does Twig AI provide trustworthy answers?
wig AI provides answers that are always cited with trustworthy sources which you can independently verify and cite to your customers.
5) What insights does Twig AI offer for team performance and AI refinement?
wig captures accuracy rates and usage patterns of your team, guiding the selection of data sources and refinement.