Last updated 03-26-2024
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Gladly
Transform your customer support experience with Gladly, the #1 rated easiest-to-use platform tailored for B2C companies looking to maximize customer lifetime value. Say goodbye to traditional ticketing systemsâGladly offers a more personal approach by empowering agents and embracing efficient conversation in a single thread. Our unique platform includes a rich Product Overview, which empowers your support heroes with AI-driven insights, and ensures every customer interaction is personalized through People Match® functionality. For service-driven brands, Gladly is more than just softwareâit's the partner you need to drive revenue, enhance efficiency, and decrease costs, while fostering lasting customer loyalty.
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People Match®: Personalize customer interactions by matching inquiries with the right agents.
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All Channels Built-in: Consolidate communications with voice email SMS live chat and social media in one platform.
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Personalized Self-Service: Empower customers with AI-powered self-service options and enhance customer experience.
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Customer Profile & Timeline: Provide agents a comprehensive view of customer's history for better service.
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Liveboards & Insight Builder: Real-time data insights to help agents make informed decisions and improve service quality.