Last updated 03-26-2024
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PolyAI
The website offers a customer-led conversational platform designed for enterprise, providing a seamless and natural conversational experience for customers. With this platform, businesses can resolve over 50% of calls and consistently deliver their best brand experience. It is a user-friendly solution that allows customers to lead the conversation, allowing them to speak naturally, interrupt, and change topics while always receiving excellent customer service. The platform also offers features such as call recordings, resource library, case studies, webinars, and guides to assist businesses in optimizing their customer service strategies.
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Effortless CX at Scale: The conversational platform allows businesses to deliver exceptional customer experiences on a large scale enabling customers to speak naturally and have their needs met efficiently and effectively.
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Increased Capacity: With the platform's voice assistant businesses can handle complex inquiries 24/7 and at scale without the need to add additional overhead.
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Revenue Gains: The platform enables businesses to immediately respond to 100% of customer contacts ensuring customer engagement and loyalty which leads to increased revenue and a competitive advantage.
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Improved CX: By reducing wait times IVR time and misroutes businesses can boost customer loyalty and satisfaction resulting in improved CSAT and NPS scores as well as increased customer lifetime value.
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Actionable Insights: The platform provides real-time insights from customer conversations allowing businesses to identify issues track progress and seize new business opportunities.